Guest Services Agent

We are looking to hire new team members for our Guest Services Call Center! Our Guest Services Agents welcome guests via our in-bound call center and manage reservations, concierge services, on-line communications and social media. This is a part-time job that offers the opportunity to hone your communication skills, learn a number of various tech-based platforms, social media and guest communications. Our team is engaged, empowered and works within a team setting that is all centered on creating a memorable guest experience from the very first phone call! We are looking for engaging and welcoming people that want to work within communications in a professional work environment serving our guests.
Rate of Pay & hours:

    • Starting pay at $10 per hour
    • Part-time position: 15-29 hours per week
    • Daytime, evening and weekend shifts available
    • Performance reviews and advancement opportunities available
    • Restaurant employee meal discounts provided
    • 30-day orientation period

 Job Responsibilities Include:

      • Create a positive, polite and welcoming guest experience via the in-bound call center
      • Working within a team setting to help support and initiate a positive work environment
      • Answer phones in a friendly, prompt, courteous and professional manner
      • Schedule guest dining reservations, processing of gift cards, management of internal reporting and data systems
      • Communicate event promotions, policies and restaurant information  to guests and internal team members
      • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
      • Perform other duties as assigned including restaurant requests, concierge services, special guest requests, etc.

 Minimum Requirements:

        • Must be motivated, energetic and positive
        • Must be able to speak clearly and fluently in English
        • Must be willing to learn new technical systems
        • Must have minimal social media experience
        • Must be willing to work hard
        • Must have good communication and interpersonal skills
        • Must be willing to sit or stand for extended periods of time

In Person at:
Monday – Friday, 10:00 a.m. – 3:00 p.m. at:
15 Research Drive, Ann Arbor, MI
We are an equal opportunity employer.
Job Location:
North Ann Arbor, MI